Outage in KnowBe4
PhishER Access Issue for UK/CA Instances
Resolved MajorIncident Report
Summary AI Generated
KnowBe4's PhishER console was inaccessible for UK and CA customers for 3.6 hours due to a "Restricted error" that prevented users from accessing the service. The issue affected the Console component and was resolved by implementing a fix, with users needing to refresh their pages to regain access.
We've identified the issue that was resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers and have implemented a fix. Impacted users may need to refresh the page to access the PhishER console.
Components affected
KnowBe4 ConsoleTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/20/2026 06:50PM
We've identified an issue that resulted in a Restricted error when attempting to access the PhishER console for UK and CA customers. Our team has implemented a fix and this has now been resolved.
IDENTIFIED
10 days ago - at 04/20/2026 03:53PM
We've identified an issue that is resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers, and we are working on implementing a resolution.
MONITORING
10 days ago - at 04/20/2026 03:18PM
We've identified the issue that was resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers and have implemented a fix. Impacted users may need to refresh the page to access the PhishER console.
Latest KnowBe4 outages
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