Outage in KnowBe4

Multiple Products - Azure related incident

Resolved Major
October 29, 2025 - Started 1 day ago - Lasted about 21 hours
Official incident page

Incident Report

We are investigating elevated error rates and loading issues across multiple products. Initial investigations point to a widespread Azure incident. More info will be added after our engineering teams are able to assess the scope of the issues.

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 10/30/2025 01:42PM

This incident has been resolved.

MONITORING 1 day ago - at 10/30/2025 12:11AM

While our systems are back to operational, we are continuing to monitor the health of the overall platform and all its subcomponents to ensure stability.

Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status

IDENTIFIED 1 day ago - at 10/29/2025 09:49PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 10/29/2025 07:49PM

Microsoft has performed a rollback to their "Last Known Good" configuration and we hope to see signs of recovery soon.

Note: the upstream Azure outage is also impacting a Microsoft-hosted office.js library, resulting in loading issues with Hybrid/Ribbon PAB and the KnowBe4 Email Security Add-in.

We'll continue to post on our status page with any new information or updates.

Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status

INVESTIGATING 1 day ago - at 10/29/2025 05:28PM

We continue to investigate elevated error rates and loading issues across multiple products. This outage is due to a widespread Azure incident. More info will be added after our engineering teams are able to assess the scope of the issues.

Further information can be found on Microsoft's status page: https://azure.status.microsoft/en-gb/status

INVESTIGATING 1 day ago - at 10/29/2025 05:18PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/29/2025 05:17PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/29/2025 05:06PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/29/2025 04:46PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/29/2025 04:37PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/29/2025 04:35PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/29/2025 04:22PM

We are investigating elevated error rates and loading issues across multiple products. Initial investigations point to a widespread Azure incident. More info will be added after our engineering teams are able to assess the scope of the issues.

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