Outage in KnowBe4
KSAT, SCH, & PER - Login Issues
Resolved MajorIncident Report
Customers may be unable to log in to their KSAT, SecurityCoach, or PhishER consoles. Additionally, this is causing initialization issues with the Phish Alert Button. We are investigating this issue and will update this page when we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/15/2025 01:43PM
This incident has been resolved.
MONITORING
7 months ago - at 10/14/2025 07:10PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 months ago - at 10/14/2025 06:25PM
We continue to work to resolve this issue. We have a few mitigating items in place and the console is loading successfully. We are beginning to process a backlog of campaigns
IDENTIFIED
7 months ago - at 10/14/2025 03:22PM
We've identified the cause of the login and are working on implementing a fix for the US instance. We've applied a fix for the EU instance and are monitoring the results to make sure no further issues occur. We'll continue to post on our status page with any new information or updates.
INVESTIGATING
7 months ago - at 10/14/2025 01:41PM
Customers may be unable to log in to their KSAT, SecurityCoach, or PhishER consoles. Additionally, this is causing initialization issues with the Phish Alert Button. We are investigating this issue and will update this page when we have more information.
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