Outage in KnowBe4

KSAT, SCH, & PER - Login Issues

Resolved Major
October 14, 2025 - Started 8 days ago - Lasted 1 day
Official incident page

Incident Report

Customers may be unable to log in to their KSAT, SecurityCoach, or PhishER consoles. Additionally, this is causing initialization issues with the Phish Alert Button. We are investigating this issue and will update this page when we have more information.
Components affected
KnowBe4 Console KnowBe4 Console

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/15/2025 01:43PM

This incident has been resolved.

MONITORING 8 days ago - at 10/14/2025 07:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 days ago - at 10/14/2025 06:25PM

We continue to work to resolve this issue. We have a few mitigating items in place and the console is loading successfully. We are beginning to process a backlog of campaigns

IDENTIFIED 8 days ago - at 10/14/2025 03:22PM

We've identified the cause of the login and are working on implementing a fix for the US instance. We've applied a fix for the EU instance and are monitoring the results to make sure no further issues occur. We'll continue to post on our status page with any new information or updates.

INVESTIGATING 8 days ago - at 10/14/2025 01:41PM

Customers may be unable to log in to their KSAT, SecurityCoach, or PhishER consoles. Additionally, this is causing initialization issues with the Phish Alert Button. We are investigating this issue and will update this page when we have more information.

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