[Instagram Comments] Instagram Comments Not Ingested In Prod 1 and Prod 2

After careful monitoring, our team confirms the issue with IG comments has been resolved. Please reach out to our Support team at support@kustomer.com if you have additional questions or concerns.

We continue to await 3rd party resolution on Instagram comments not being ingested in the platform. Please reach out to support@kustomer.com if you have questions and expect further updates.

We have identified the problem and are currently awaiting 3rd party resolution. Please reach out to support@kustomer.com if you have questions, and expect further updates within 1 hour.

We have identified the problem and are currently awaiting 3rd party resolution. Please reach out to support@kustomer.com if you have questions, and expect further updates within 1 hour.

We are continuing to investigate this issue. For any questions please reach out to support@kustomer.com. Please expect further updates within 1 hour.

We are continuing to investigate this issue. For any questions please reach out to support@kustomer.com. Please expect further updates within 1 hour.

Kustomer has identified an event affecting Instagram comments on Prod 1 and 2 that may cause comments to not be ingested into the platform. Our team is currently working on identifying the issue. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.