[Conversational Assistants] Conversational Assistants Transferring Early on Prod 1

Kustomer has resolved an event affecting conversational assistants on PROD 1 causing assistants to transfer early at higher rates. After careful monitoring, our team has found that all affected areas are operating at normal levels. Please reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer has implemented remediation measures to address error rates causing conversational assistants to transfer early. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 1 hour and please reach out to support@kustomer.com if you have additional questions or concerns.

Kustomer's team is monitoring error rates and investigating issues with conversational assistants transferring early within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer's team is still investigating the issues that may cause conversational assistants to transfer early within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.

Kustomer is aware of an event affecting Conversational Assistants in PROD 1 that may cause conversational assistants to transfer to agents before fully executing. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns.