Outage in Lightspeed

Unable to take payments with Linkly integrations

Resolved Minor
April 17, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating the problem, we have contacted Linkly for support and to clarify the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/19/2023 04:18AM

The problem is now resolved for all Linkly payment types on all platforms (web and iOS)

IDENTIFIED over 2 years ago - at 04/18/2023 04:02AM

A workaround is in place for all users NAB and Commbank. iOS users may need to edit and save one of their payment types (no change needed) to bypass the cache.

For users of Commbank, you can resolve the problem by reconfiguring your Payment type . Our documentation was updated and contains the new gateway URL.

https://support.vendhq.com/hc/en-us/articles/6365233405711-Setting-up-your-CommBank-Ingenico-Move-5000

https://support.vendhq.com/hc/en-us/articles/360003850116-How-to-pair-your-Ingenico-Move-5000-with-Suncorp-Bank

IDENTIFIED over 2 years ago - at 04/18/2023 02:44AM

Linkly informed us that the gateway URL for Lightspeed has changed overnight, and our team is currently working on mitigations.

A temporary workaround is in place for the web applications and payment initiated from a computer should work.

iPad users who use NAB AU will still have a problem and we are working on a mitigation for this.

INVESTIGATING over 2 years ago - at 04/18/2023 12:40AM

We are currently investigating the problem, we have contacted Linkly for support and to clarify the issue.

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