Outage in Liquid Web

Load Balancers Connectivity Issues

Resolved Minor
April 02, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing connectivity issues associated with shared load balancers. Our Engineering team is actively investigating the matter. We understand the inconvenience this may cause and assure you that restoring normal service is our top priority. We'll update you on our progress and provide further information as soon as it becomes available. Thank you for your patience and understanding. Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels: - Live Chat: https://my.liquidweb.com/ - Email: support@liquidweb.com - Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 04/03/2024 01:07PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/02/2024 01:45PM

A fix has been implemented for this issue and load balancers are currently functioning as expected. Our teams are continuing to monitor to ensure stability.

INVESTIGATING about 1 month ago - at 04/02/2024 01:14PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/02/2024 01:13PM

We are currently experiencing connectivity issues associated with shared load balancers. Our Engineering team is actively investigating the matter. We understand the inconvenience this may cause and assure you that restoring normal service is our top priority. We'll update you on our progress and provide further information as soon as it becomes available.

Thank you for your patience and understanding.

Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

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