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Resolved Minor Microsoft outage
Live self-service is currently down due to an issue with Microsoft. See below to get status: https://status.azure.com/en-us/status
Resolved Minor March 2021 Release
Lockstep Collect will be undergoing maintenance later tonight in preparation of our upcoming publish. During this time, you may experience issues using the software's features. The maintenance is expected to take place after 8 PM EST. Anytime Collect is expected to be upgraded and fully operational before 12 AM EST tomorrow. We appreciate your understanding and hope you enjoy the new features added!
Resolved Minor Manual emails including reply emails from Anytime Collect not sending as expected
An issue was identified and reported at 6:30 pm EST related to outgoing emails, manual emails or reply emails. Engineering has identified the cause of the issue and working to fix asap. Please postpone any outgoing emails until this issue is resolved. This issue does not affect automated emails, AU or EU clients
Resolved Minor Worker Role Delay - Automated Processes May Be Delayed
An issue was reported this morning regarding the Anytime Collect Worker Role process. Our Engineering team identified the issue and stated that it was due to processing stacking up, causing a backup and delay in any process that uses the worker role. This can delay scheduled syncs, mail retrieval, exports, etc... If you notice any issues with these items today, please submit a support ticket to [email protected] and we will advise how to proceed. Thank you!
Resolved Minor Microsoft Azure Issue Identified - Degraded Worker Role Performance Possible
Our Engineering team has identified an issue with Microsoft Azure services that may affect performance of the Anytime Collect Worker Role process. This may cause a delay in any process that utilizes the process, such as: mail retrieval, advanced alerts, exporting, and mail processing. Our team is currently attempting to work with Microsoft on a resolution. Please reach out to [email protected] if you notice any issues performance issues related to the worker role. We will provide a status update as soon as possible. Thank you.
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