Is Lockstep Receivables Down?
Lockstep Receivables Status is Operational
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Lockstep Receivables Outages
Resolved Minor Microsoft outage
Live self-service is currently down due to an issue with Microsoft. See below to get status: https://status.azure.com/en-us/status
Resolved Minor March 2021 Release
Lockstep Collect will be undergoing maintenance later tonight in preparation of our upcoming publish. During this time, you may experience issues using the software's features. The maintenance is expected to take place after 8 PM EST. Anytime Collect is expected to be upgraded and fully operational before 12 AM EST tomorrow. We appreciate your understanding and hope you enjoy the new features added!
Resolved Minor Manual emails including reply emails from Anytime Collect not sending as expected
An issue was identified and reported at 6:30 pm EST related to outgoing emails, manual emails or reply emails. Engineering has identified the cause of the issue and working to fix asap. Please postpone any outgoing emails until this issue is resolved. This issue does not affect automated emails, AU or EU clients
Resolved Minor Worker Role Delay - Automated Processes May Be Delayed
An issue was reported this morning regarding the Anytime Collect Worker Role process. Our Engineering team identified the issue and stated that it was due to processing stacking up, causing a backup and delay in any process that uses the worker role. This can delay scheduled syncs, mail retrieval, exports, etc... If you notice any issues with these items today, please submit a support ticket to [email protected] and we will advise how to proceed. Thank you!
Resolved Minor Microsoft Azure Issue Identified - Degraded Worker Role Performance Possible
Our Engineering team has identified an issue with Microsoft Azure services that may affect performance of the Anytime Collect Worker Role process. This may cause a delay in any process that utilizes the process, such as: mail retrieval, advanced alerts, exporting, and mail processing. Our team is currently attempting to work with Microsoft on a resolution. Please reach out to [email protected] if you notice any issues performance issues related to the worker role. We will provide a status update as soon as possible. Thank you.
Lockstep Receivables Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
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Frequently Asked Questions
- Is Lockstep Receivables down today?
- Lockstep Receivables seems to be up and running. We've updated the status 1 minute ago.
- I'm having issues with Lockstep Receivables, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Lockstep Receivables is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Lockstep Receivables has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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