Number of Incidents
0 outages
Since last incident
907 days
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Minor · over 2 years ago · lasted 12 months
Live self-service is currently down due to an issue with Microsoft. See below to get status: https://status.azure.com/en-us/status
Minor · over 2 years ago · lasted 12 months
Lockstep Collect will be undergoing maintenance later tonight in preparation of our upcoming publish. During this time, you may experience issues using the software's features. The maintenance is expected to take place after 8 PM EST. Anytime Collect is expected to be upgraded and fully operational before 12 AM EST tomorrow. We appreciate your understanding and hope you enjoy the new features added!
Minor · almost 3 years ago · lasted over 1 year
Manual emails including reply emails from Anytime Collect not sending as expected
An issue was identified and reported at 6:30 pm EST related to outgoing emails, manual emails or reply emails. Engineering has identified the cause of the issue and working to fix asap. Please postpone any outgoing emails until this issue is resolved. This issue does not affect automated emails, AU or EU clients
Minor · almost 3 years ago · lasted over 1 year
Worker Role Delay - Automated Processes May Be Delayed
An issue was reported this morning regarding the Anytime Collect Worker Role process. Our Engineering team identified the issue and stated that it was due to processing stacking up, causing a backup and delay in any process that uses the worker role. This can delay scheduled syncs, mail retrieval, exports, etc... If you notice any issues with these items today, please submit a support ticket to support@anytimecollect.com and we will advise how to proceed. Thank you!
Minor · almost 3 years ago · lasted over 1 year
Microsoft Azure Issue Identified - Degraded Worker Role Performance Possible
Our Engineering team has identified an issue with Microsoft Azure services that may affect performance of the Anytime Collect Worker Role process. This may cause a delay in any process that utilizes the process, such as: mail retrieval, advanced alerts, exporting, and mail processing. Our team is currently attempting to work with Microsoft on a resolution. Please reach out to support@anytimecollect.com if you notice any issues performance issues related to the worker role. We will provide a status update as soon as possible. Thank you.
Minor · about 3 years ago · lasted over 1 year
Unexpected Error Received When Searching For Customer
An issue was reported this morning where an unexpected error is received each time you attempt to search for a customer using the search bar at the top of the site. The issue appears to be only occurring for users who are not on the new R4 UI. Our Engineering team is already aware of the issue and are currently working on a fix. As a recommended workaround, users can still access their customer's Account Detail by navigating to "My Accounts" then selecting a customer's name then clicking "Account Detail." Please reach out to support@anytimecollect.com or reach out via the support chat bubble if you are encountering this issue. We will notify as soon as the fix has gone live.
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