Is Lockstep Receivables Down?

Lockstep Receivables status is operational

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Latest Lockstep Receivables Outages

Check the stats and details of the latest Lockstep Receivables outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
617 Days since last incident

Minor Resolved · over 1 year ago · lasted 12 months

Microsoft outage

Live self-service is currently down due to an issue with Microsoft. See below to get status: https://status.azure.com/en-us/status

Minor Resolved · over 1 year ago · lasted 12 months

March 2021 Release

Lockstep Collect will be undergoing maintenance later tonight in preparation of our upcoming publish. During this time, you may experience issues using the software's features. The maintenance is expected to take place after 8 PM EST. Anytime Collect is expected to be upgraded and fully operational before 12 AM EST tomorrow. We appreciate your understanding and hope you enjoy the new features added!

Minor Resolved · about 2 years ago · lasted over 1 year

Manual emails including reply emails from Anytime Collect not sending as expected

An issue was identified and reported at 6:30 pm EST related to outgoing emails, manual emails or reply emails. Engineering has identified the cause of the issue and working to fix asap. Please postpone any outgoing emails until this issue is resolved. This issue does not affect automated emails, AU or EU clients

Minor Resolved · about 2 years ago · lasted over 1 year

Worker Role Delay - Automated Processes May Be Delayed

An issue was reported this morning regarding the Anytime Collect Worker Role process. Our Engineering team identified the issue and stated that it was due to processing stacking up, causing a backup and delay in any process that uses the worker role. This can delay scheduled syncs, mail retrieval, exports, etc... If you notice any issues with these items today, please submit a support ticket to [email protected] and we will advise how to proceed. Thank you!

Minor Resolved · about 2 years ago · lasted over 1 year

Microsoft Azure Issue Identified - Degraded Worker Role Performance Possible

Our Engineering team has identified an issue with Microsoft Azure services that may affect performance of the Anytime Collect Worker Role process. This may cause a delay in any process that utilizes the process, such as: mail retrieval, advanced alerts, exporting, and mail processing. Our team is currently attempting to work with Microsoft on a resolution. Please reach out to [email protected] if you notice any issues performance issues related to the worker role. We will provide a status update as soon as possible. Thank you.

Minor Resolved · over 2 years ago · lasted over 1 year

Unexpected Error Received When Searching For Customer

An issue was reported this morning where an unexpected error is received each time you attempt to search for a customer using the search bar at the top of the site. The issue appears to be only occurring for users who are not on the new R4 UI. Our Engineering team is already aware of the issue and are currently working on a fix. As a recommended workaround, users can still access their customer's Account Detail by navigating to "My Accounts" then selecting a customer's name then clicking "Account Detail." Please reach out to [email protected] or reach out via the support chat bubble if you are encountering this issue. We will notify as soon as the fix has gone live.

Minor Resolved · over 2 years ago · lasted over 1 year

Hot-Fix Maintenance Scheduled for Later Today

Anytime Collect will be undergoing maintenance later tonight to hot-fix reported issues. During this time, you may experience issues using the software's features. The maintenance is expected to take place after 8 PM EST (5 PM PST). Anytime Collect is expected to be upgraded and fully operational before 12 PM EST (9 AM PST) tomorrow. We appreciate your understanding, please reach out to our support team if you have any questions or concerns regarding the maintenance.

Lockstep Receivables Components

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Frequently Asked Questions

Is Lockstep Receivables down right now? What is Lockstep Receivables current status?
Lockstep Receivables seems to be up and running. We've updated the status 5 minutes ago.
Was Lockstep Receivables down today?
Lockstep Receivables is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Lockstep Receivables, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Lockstep Receivables outage? How can I monitor Lockstep Receivables?
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