Outage in Luno

Public Holiday Reminder - Withdrawal Request will take longer than usual in Malaysia

Resolved Minor
January 30, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

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Outage Details

The 1st of February 2023 is a public holiday in Kuala Lumpur, Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 2nd February 2023. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/02/2023 02:07AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 01/30/2023 08:29AM

The 1st of February 2023 is a public holiday in Kuala Lumpur, Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 2nd February 2023.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

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