Outage in Malomo

Delayed/missing notifications from Malomo

Resolved Major
November 29, 2023 - Started 5 months ago - Lasted 9 days
Official incident page

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Outage Details

Our team has identified an issue, affecting some merchants, that is impacting the timely delivery of order confirmation notifications from Malomo. This issue is causing delays in both email and SMS confirmations for orders processed through Malomo and its integrated services. We understand the importance of timely order updates and apologize for any inconvenience this may cause. Our technical team is actively working to resolve this issue as quickly as possible. As a temporary workaround we recommend afffected merchants switch their order confirmation emails back to Shopify's default or use the Place Order metric in Klaviyo.
Components affected
Malomo API Malomo Klaviyo Malomo Attentive Malomo Postscript
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/08/2023 10:26PM

We identified the issue causing some outgoing events to be delayed, lost, or duplicated. We implemented a fix on Dec. 6 at approximately 7:00 pm EST. We have monitored the fix for several days and have confirmed that we are not seeing any further issues. This issue is now resolved.

IDENTIFIED 5 months ago - at 11/30/2023 03:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/30/2023 01:22AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/29/2023 11:34PM

Our team has identified an issue, affecting some merchants, that is impacting the timely delivery of order confirmation notifications from Malomo. This issue is causing delays in both email and SMS confirmations for orders processed through Malomo and its integrated services.

We understand the importance of timely order updates and apologize for any inconvenience this may cause. Our technical team is actively working to resolve this issue as quickly as possible.

As a temporary workaround we recommend afffected merchants switch their order confirmation emails back to Shopify's default or use the Place Order metric in Klaviyo.

Latest Malomo outages

Degraded Performance - 2 months ago
Platform outage - 5 months ago
Platform outage - 6 months ago
Delayed Order Created & Shipment Created Events - 9 months ago
"ShipmentUpdateReceived" events triggering multiple emails in Klaviyo - 11 months ago

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