Is Malomo Down?

Malomo status is operational

Latest Malomo Outages

Check the stats and details of the latest Malomo outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
42 Days since last incident

Minor Resolved · about 1 month ago · lasted about 16 hours

Delayed Order Created & Shipment Created Events

Earlier today, we identified an interruption to our Shopify integration beginning at 10:40am ET which impacted events received from Shopify. Our Malomo: ShopifyOrderCreated metric was not being sent to our app integrations as expected. If you trigger Klaviyo email or SMS notifications off the Malomo: ShopifyOrderCreated or Malomo: ShipmentCreated metrics, you were likely affected by this interruption. At 4:30pm ET, we implemented a fix and are currently monitoring the situation. Shopify orders that were placed today (October 24) between 10:40am ET and 4:30pm ET will see delayed Order Confirmation updates as our system catches up this evening. Orders placed after after 4:30pm ET will see immediate updates, as expected. Our team will continue to monitor the situation over the next 24 hours.

Maintenance Resolved · about 2 months ago · lasted about 3 hours

Unscheduled maintenance

The Malomo platform is currently down for some unscheduled maintenance. The API and dashboard will not be functional during the maintenance period.

Minor Resolved · started 4 months ago

Issue with the Malomo platform

The Malomo platform is currently down. Our team is investigating the issue. We will provide more details as we learn more.

Minor Resolved · started 4 months ago

Klaviyo, Postscript and Attentive integrations not receiving events

We are currently investigating an issue with our Klaviyo, Postscript and Attentive integrations. We will provide updates as we learn more.

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Minor Resolved · started 4 months ago

Order Confirmation Interruption

Earlier today, we identified an interruption to our Order Confirmation event data. Our Malomo: ShopifyOrderCreated metric was not being sent to our app integrations as expected. Orders that were placed earlier today (August 1), did not receive our Malomo: ShopifyOrderCreated metric. At 5pm ET, we implemented a fix and we are currently monitoring the situation. Shopify orders that were placed today (August 1) before 5pm ET will see delayed Order Confirmation updates as our system catches up this evening. Orders placed after 5pm ET will see immediate updates, as expected. Last Wednesday, July 27, we implemented a safeguard in our system to ensure we were preventing notifications from triggering inadvertently, however, that safeguard was incorrectly filtering order confirmation notifications for the first of the month. This was the cause of the issue. Once we identified the issue, we quickly updated the safeguard logic to correctly trigger order confirmation emails. If you trigger...

Malomo Components

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Frequently Asked Questions

Is Malomo down right now? What is Malomo current status?
Malomo seems to be up and running. We've updated the status 2 minutes ago.
Was Malomo down today?
Malomo is up and running now. In the last 24 hours there has 0 outages.
I'm having issues with Malomo, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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