Outage in Mangopay

[PRODUCTION] High rate of Do Not Honor errors on 3DS2 payments (FRA/ESP)

Resolved Minor
May 11, 2022 - Started about 3 years ago - Lasted about 13 hours
Official incident page

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Outage Details

You may experience a high rate of "Transaction refused by the bank (Do not honor)" errors on french and spanish payments: Do Not Honor errors in Spain: - Since May 10 - 8:00 AM UTC. - Linked to the issuing bank Mastercajas SA (50% of payments ending in Do Not Honor). - Affecting mainly 3DS2 frictionless payments. - Requesting more strong customer authentication (SecureMode=FORCE) may improve conversion until issue gets resolved. Do Not Honor errors in France: - Since May 11 - 1:30 PM UTC. - Mainly linked to the issuing banks: Crédit Mutuel Strasbourg/Maine Anjou, CMUT Océan, CIC, Scalbert Dupont, Nancéienne Varin Bernier & Cred. Indus. de l'ouest. - Affecting 3DS2 frictionless and strongly authenticated payments. We are in contact with our banking partner to address this issue.
Components affected
Mangopay External incident
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 05/12/2022 08:24AM

The error rate is back to normal for Do Not Honor on french payments since May 11 - 6:20PM UTC.

We will provide an update on spanish payments as soon as more information becomes available.

IDENTIFIED about 3 years ago - at 05/11/2022 07:13PM

You may experience a high rate of "Transaction refused by the bank (Do not honor)" errors on french and spanish payments:

Do Not Honor errors in Spain:
- Since May 10 - 8:00 AM UTC.
- Linked to the issuing bank Mastercajas SA (50% of payments ending in Do Not Honor).
- Affecting mainly 3DS2 frictionless payments.
- Requesting more strong customer authentication (SecureMode=FORCE) may improve conversion until issue gets resolved.

Do Not Honor errors in France:
- Since May 11 - 1:30 PM UTC.
- Mainly linked to the issuing banks: Crédit Mutuel Strasbourg/Maine Anjou, CMUT Océan, CIC, Scalbert Dupont, Nancéienne Varin Bernier & Cred. Indus. de l'ouest.
- Affecting 3DS2 frictionless and strongly authenticated payments.

We are in contact with our banking partner to address this issue.

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