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The error rate is back to normal for Do Not Honor on french payments since May 11 - 6:20PM UTC.
We will provide an update on spanish payments as soon as more information becomes available.
You may experience a high rate of "Transaction refused by the bank (Do not honor)" errors on french and spanish payments:
Do Not Honor errors in Spain:
- Since May 10 - 8:00 AM UTC.
- Linked to the issuing bank Mastercajas SA (50% of payments ending in Do Not Honor).
- Affecting mainly 3DS2 frictionless payments.
- Requesting more strong customer authentication (SecureMode=FORCE) may improve conversion until issue gets resolved.
Do Not Honor errors in France:
- Since May 11 - 1:30 PM UTC.
- Mainly linked to the issuing banks: Crédit Mutuel Strasbourg/Maine Anjou, CMUT Océan, CIC, Scalbert Dupont, Nancéienne Varin Bernier & Cred. Indus. de l'ouest.
- Affecting 3DS2 frictionless and strongly authenticated payments.
We are in contact with our banking partner to address this issue.
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