Outage in Mangopay

[SANDBOX] Disturbance on testing payments

Resolved Minor
July 08, 2022 - Started almost 2 years ago - Lasted 12 days
Official incident page

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Outage Details

You may experience : - "Secure mode: The card is not compatible with 3DSecure" / 101399 - "Transaction blocked by Fraud Policy" / 008500 - "Secure mode: The 3DSecure authentication has failed" / 101301 Errors on payments since 08:00 AM UTC. These disturbances are due to an issue with our PSP component. • Who is affected: Anyone on the SANDBOX environment. • Payment types affected: - Web / Direct / Preauthorization payins Investigations are ongoing on our PSP side, we will keep you informed.
Latest Updates ( sorted recent to last )
INVESTIGATING almost 2 years ago - at 07/13/2022 01:37PM

The global disturbance is over and errors on :

- "Secure mode: The card is not compatible with 3DSecure" / 101399
- "Transaction blocked by Fraud Policy" / 008500

Are no longer present.

Remains under investigation on our PSP side, some disturbance on 3DS1 fallback scenarios with error : "Secure mode: The 3DSecure authentication has failed" / 101301"

We will keep you informed.

INVESTIGATING almost 2 years ago - at 07/08/2022 01:10PM

You may experience :

- "Secure mode: The card is not compatible with 3DSecure" / 101399
- "Transaction blocked by Fraud Policy" / 008500
- "Secure mode: The 3DSecure authentication has failed" / 101301

Errors on payments since 08:00 AM UTC.

These disturbances are due to an issue with our PSP component.

• Who is affected: Anyone on the SANDBOX environment.
• Payment types affected:
- Web / Direct / Preauthorization payins

Investigations are ongoing on our PSP side, we will keep you informed.

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