Outage in Mangopay

[Maintenance] Onfido Maintenance Notification

Resolved Minor
December 15, 2023 - Started 5 months ago - Lasted 1 day
Official incident page

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Outage Details

Onfido will be performing a series of system upgrades, during which Onfido services in the EU instance will be unavailable. There will be delay in processing checks during this maintenance window, but API calls to Mangopay will continue to function normally.Thanks for understanding. Time frame 16/12/2023 23:00PM UTC to 17/12/2023 08:00AM UTC
Components affected
Mangopay KYC brick
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/17/2023 07:36AM

The scheduled system upgrades have been successfully completed.

IDENTIFIED 5 months ago - at 12/15/2023 05:51PM

Onfido will be performing a series of system upgrades, during which Onfido services in the EU instance will be unavailable.

There will be delay in processing checks during this maintenance window, but API calls to Mangopay will continue to function normally.Thanks for understanding.
Time frame 16/12/2023 23:00PM UTC to 17/12/2023 08:00AM UTC

IDENTIFIED 5 months ago - at 12/15/2023 04:17PM

Onfido will be performing a series of system upgrades, during which Onfido services in the EU instance will be unavailable.

There will be delay in processing checks during this maintenance window, but API calls to Mangopay will continue to function normally.Thanks for understanding.
Time frame 16/12/2023 23:00PM UTC to 17/12/2023 08:00AM UTC

INVESTIGATING 5 months ago - at 12/15/2023 04:09PM

Onfido will be performing a series of system upgrades, during which Onfido services in the EU instance will be unavailable.

There will be delay in processing checks during this maintenance window, but API calls to Mangopay will continue to function normally.Thanks for understanding.
Time frame 16/12/2023 23:00PM UTC to 17/12/2023 08:00AM UTC

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