MaxCDN Status

Resolved Live Chat issues

Zendesk, our live chat provider, is currently experiencing issues. Some of our clients may be unable to reach out to us via live chat. We are working in unison with Zendesk to resolve the issue as soon as possible. If you have any questions, our Support team is available 24/7 through email at [email protected] or through the phone at 1-800-570-2253.

Resolved Degraded Performance: Control Panel and CDN Manager

We have identified an issue that caused CDN Manager and Control panel to be unreachable for customer between 16:12 UTC- 16:46 UTC on January 8th 2021. Our engineers tracked down the issue and it has been resolved. CDN Manager and Control panel are currently reachable for all customers.

Resolved Missing data in Analytics graphs

We are currently investigating missing data in our analytics graphs in the customer portal and our engineers are working to resolve the issue. If you have any questions, our Support team is available 24/7 through live chat on https://maxcdn.com/one or through a ticket at [email protected]

Resolved Degraded Performance: Provisioning

We are currently experiencing issues with provisioning, API requests will fail at the moment. Delivery is not impacted by this. If you have any questions please feel free to reach out to our support at any moment.

Resolved Degraded Performance: Real Time Reporting

We are currently investigating issue with Real Time reporting, if you have any questions please feel free to reach out to our support team at any moment.

Resolved Degraded Performance: Control Panel

We are currently investigating issue with Control Panel, its unreachable at the moment. If you have any questions please reach out to our support team.

Resolved Degraded Performance: Shared SSL issue

We are aware of the issue about the new SSL pull zones getting provisions without DNS records at Route 53. Our engineers have identified the problem and working on resolving it. If you have any questions, our Support team is available 24/7 through live chat and ticketing at https://www.maxcdn.com/contact/.

Resolved Degraded Performance: Reporting

We are currently investigating issue with 2 components of our reporting page. Daily files as well as raw logs are currently not operating.

Resolved Degraded Performance: Chat Support

We are aware that Zendesk is experiencing issues which are impacting customer's ability to communicate over the chat. Our phone lines and ticketing system are still fully operational. We apologize for any inconvenience that this issue might cause to timely responding to your inquiries. We will post updates as soon as they become available. If you have any questions please contact our Support Team https://www.maxcdn.com/contact/

Resolved Degraded Performance: Singapore POP

We are currently experiencing degraded performance and provisioning issues in our Singapore PoP. Users may experience increased latency as traffic is re-routed. We will update our status page as soon as more information becomes available. If you have any questions, our support team is available 24/7 through live chat on https://maxcdn.com/one or through a ticket at [email protected]