Outage in MessageBird

Increased latency processing updates to contacts

Resolved Minor
April 12, 2024 - Started 20 days ago - Lasted 30 minutes
Official incident page

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Outage Details

We have identified an issue that has caused increased latencies processing updates to contacts. While latencies are elevated, any newly created contacts or updates to existing contacts may not be visible in the platform. No updates will be lost, but they may be (in some cases significantly) delayed. We expect to have this resolved within less than an hour.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/12/2024 01:58PM

This incident is resolved. Updates to contacts should now be visible in realtime, latencies are back to normal.

IDENTIFIED 20 days ago - at 04/12/2024 01:31PM

We have identified an issue that has caused increased latencies processing updates to contacts. While latencies are elevated, any newly created contacts or updates to existing contacts may not be visible in the platform. No updates will be lost, but they may be (in some cases significantly) delayed. We expect to have this resolved within less than an hour.

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