Outage in MessageMedia
Inbound messages populating in Hub Inbox
Resolved Minor
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Outage Details
Components affected
MessageMedia The HubLatest Updates ( sorted recent to last )
We are continuing to monitor for any further issues.
We experienced an issue with our web portal Inbox where messages were not displaying. This has impacted the ability to view these messages in the Inbox. Message sending, receiving and reporting were not affected.
A fix was deployed that restored Inbox services. We are actively working on restoring the messages between the affected time period:
Start: 2022-10-20T 4:05:12 PM AEDT (2022-10-20T05:05:12Z UTC)
End: 2022-10-20T 6:49:30Z PM AEDT (2022-10-20T07:49:30Z UTC)
We are continuing to monitor for any further issues.
We are aware of the issues with the Hub's inbox. The fix has been deployed and we are reviewing whether messages that weren't displayed can be recovered
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