This chart provides user-reported problems for MessageMedia The Hub in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official MessageMedia The Hub status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last MessageMedia The Hub outages and possible affected you.
Minor Resolved · 4 months ago · lasted about 20 hours
Inbound messages populating in Hub Inbox
We are aware of the issues with the Hub's inbox. The fix has been deployed and we are reviewing whether messages that weren't displayed can be recovered
Minor Resolved · 5 months ago · lasted 1 minute
Web Portal Issue - Unable to view/add/edit Email to SMS services
We are currently experiencing errors on the Configuration >> Email to SMS page in the web portal. Email to SMS will still be working as expected however you will be unable to view your current whitelisted emails (or domains), or add new emails (or domains) until we resolve this issue that began sometime this morning (29.08.22). Just to re-iterate your SMSes are still going out as expected. We will update as soon as we have more information. If you have any questions, please reach out to [email protected]
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Minor Resolved · 7 months ago · lasted about 2 hours
We are currently experiencing errors on all pages in the web portal. This is impacting all users when a web page is loaded in the portal. We will update as soon as we have more information. If you have any questions, please reach out to [email protected]
Minor Resolved · 7 months ago · lasted about 5 hours
We are currently experiencing issues routing via the Optus network. The issue is being escalated to Optus for investigation. Further updates will be provided on the hour.
Minor Resolved · 8 months ago · lasted about 1 hour
Web Portal - New Message Error
We are currently experiencing an error on a "New Message" in the web portal. This is impacting the following: - Messaging "New Message" If you have any questions, please reach out to [email protected]
Minor Resolved · 9 months ago · lasted less than a minute
Latency issues in North America
We are investigating higher levels of latency for a subset of customers. Our engineering teams are already engaged and we will update here shortly.
Minor Resolved · 11 months ago · lasted 20 days
SMS and MMS over Toll-Free numbers are experiencing sending difficulties.
Our downstream providers have notified us of an issue that is affecting outbound SMS and MMS over Toll-Free Numbers. We have escalated as appropriate and will report progress as it is received.
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