Outage in MessageMedia

International SMS Delivery Issue

Resolved Minor
September 08, 2025 - Started 2 months ago - Lasted 3 days
Official incident page

Incident Report

We are currently experiencing an issue affecting SMS delivery for a subset of our international numbers. Our team has raised a ticket with our provider and engineering team and we are actively working with them to resolve the issue. This can also affect customers utilizing 2FA for logging into the Hub. Thank you for your patience and understanding.
Components affected
MessageMedia The Hub

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/11/2025 04:21PM

This incident has been resolved.

MONITORING 2 months ago - at 09/11/2025 04:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 09/09/2025 10:27AM

We are still experiencing an issue affecting SMS delivery for a subset of our international numbers.

Thank you for your patience and understanding while we work to restore full service.

IDENTIFIED 2 months ago - at 09/09/2025 06:28AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 09/08/2025 08:09PM

The issue has been identified and we are working to implement a fix.

INVESTIGATING 2 months ago - at 09/08/2025 01:55PM

We are currently experiencing an issue affecting SMS delivery for a subset of our international numbers.
Our team has raised a ticket with our provider and engineering team and we are actively working with them to resolve the issue.

This can also affect customers utilizing 2FA for logging into the Hub.

Thank you for your patience and understanding.

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