Outage in MessageMedia
Social Channels - WhatsApp Access Issue
Resolved MinorIncident Report
We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 11/07/2025 02:47PM
The issue has been resolved.
MONITORING
27 days ago - at 11/07/2025 02:08PM
The issue has been resolved, and full functionality has been restored. We’ll continue to monitor the service to ensure stability.
IDENTIFIED
27 days ago - at 11/07/2025 01:57PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
27 days ago - at 11/07/2025 01:21PM
We are continuing to investigate this issue.
INVESTIGATING
27 days ago - at 11/07/2025 12:46PM
We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.
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