Outage in MessageMedia
Mobile App Inbox Sending Issue
Resolved MinorIncident Report
We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".
Components affected
MessageMedia The HubTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/19/2025 06:59PM
This incident has been resolved.
MONITORING
5 months ago - at 11/19/2025 06:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 months ago - at 11/19/2025 05:43PM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 months ago - at 11/19/2025 04:57PM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 months ago - at 11/19/2025 04:42PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 months ago - at 11/19/2025 04:19PM
We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".
Latest MessageMedia outages
MMS Degradation - 11 days ago
Delays in Inbound Messaging - 15 days ago
Hub Inbox Auto-Refresh Issue - 17 days ago
Duplicate SMS Sent for New or Re-Opened Conversations in Inbox - about 1 month ago
Support Emails Not Working - about 1 month ago
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