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Outage in MessageMedia

Mobile App Inbox Sending Issue

Resolved Minor
November 19, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".
Components affected
MessageMedia The Hub

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/19/2025 06:59PM

This incident has been resolved.

MONITORING 3 months ago - at 11/19/2025 06:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 11/19/2025 05:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 11/19/2025 04:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 11/19/2025 04:42PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 11/19/2025 04:19PM

We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".

Latest MessageMedia outages

Delivery Issue US - Verizon - 20 days ago
Unable to add a contact within the inbox or within contacts of the UI - 22 days ago
Higher loading times for hub.messagemedia.com - 27 days ago
Australia – Call Forwarding Inbound SMS Issues - about 2 months ago
SMS Delivery Delays North America - Verizon - 2 months ago

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