Outage in MessageMedia
Mobile App Inbox Sending Issue
Minor
November 19, 2025 - Started about 2 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
8 minutes ago - at 11/19/2025 05:43PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 hour ago - at 11/19/2025 04:57PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 hour ago - at 11/19/2025 04:42PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 hours ago - at 11/19/2025 04:19PM
We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".
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