Outage in MessageMedia
Mobile App Inbox Sending Issue
Resolved MinorIncident Report
We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 11/19/2025 06:59PM
This incident has been resolved.
MONITORING
21 days ago - at 11/19/2025 06:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 11/19/2025 05:43PM
We are continuing to work on a fix for this issue.
IDENTIFIED
21 days ago - at 11/19/2025 04:57PM
We are continuing to work on a fix for this issue.
IDENTIFIED
21 days ago - at 11/19/2025 04:42PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
21 days ago - at 11/19/2025 04:19PM
We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".
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