Outage in Mimecast

Administration Console Authentication Issues on AU & UK Grids

Resolved Minor
February 08, 2024 - Started 3 months ago - Lasted about 4 hours

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Outage Details


We are aware that some customers hosted on our UK and AU grids may be experiencing authentication issues logging into the Administration Console. We are currently investigating the issue and updates will be posted here as they become available.
Latest Updates ( sorted recent to last )
3 months ago - at 02/08/2024 08:37PM


We are aware that some customers hosted on our UK and AU grids may be experiencing authentication issues logging into the Administration Console. We are currently investigating the issue and updates will be posted here as they become available.

3 months ago - at 02/08/2024 09:19PM


We are aware that some customers may be experiencing a degraded service accessing Mimecast's Administration Console and applications. We are currently investigating the issue and updates will be posted here as they become available. Mail flow is not impacted at this time.

3 months ago - at 02/08/2024 09:26PM


3 months ago - at 02/08/2024 10:08PM


We believe we have identified the issue of degraded service accessing Mimecast's Administration Console and applications. We are working on mitigation steps and further updates will be posted here as they become available. Mail flow is not impacted.

3 months ago - at 02/08/2024 11:21PM


We believe we have resolved the issue of a degraded service on accessing Mimecast's Administration Console and applications. Some customers hosted on our AU grid were also experiencing issues attempting to access links re-written by Mimecast. Our Engineering teams are continuing to monitor the situation. We will provide further updates here.

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