Outage in Mitel

Service Issues in US Cloud

Resolved Major
June 13, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of issues with our downstream provider impacting service to our US cloud. We are currently engaged and working on resolution and will provide further updates when we have more details.
Components affected
Mitel CloudLink Authentication Portal Mitel CloudLink Accounts Portal Mitel CloudLink Gateway Portal Mitel MiTeam Meetings Mitel Authentication
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/13/2023 10:04PM

This incident has been resolved.

MONITORING 11 months ago - at 06/13/2023 08:50PM

Our downstream provider has updated that service is being restored and we can see that our API's are now responding again. We have seen stable service for the past 15 minutes so we are moving this incident to monitoring.

IDENTIFIED 11 months ago - at 06/13/2023 08:08PM

We're still getting regular updates from our downstream provider that they are working to resolve the issue, but service has not yet been restored. We continue to monitor.

IDENTIFIED 11 months ago - at 06/13/2023 07:28PM

All applications running on our US cloud will not be able to authenticate or make API calls to the platform. Our downstream provider has acknowledged the issue and is working to resolve as quickly as they can.

IDENTIFIED 11 months ago - at 06/13/2023 07:08PM

We are aware of issues with our downstream provider impacting service to our US cloud. We are currently engaged and working on resolution and will provide further updates when we have more details.

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