Outage in Mitel

Unable to log in to Mitel One Mobile on iOS after upgrading to 6.8.1

Resolved Major
August 08, 2025 - Started 10 days ago - Lasted about 10 hours
Official incident page

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Outage Details

Currently there is an issue with the authentication in the iOS version of Mitel One version 6.8.1. Please DO NOT UPGRADE to this build, a new build will be released as soon as possible that will fix this issue. A further update to this will be posted once this new build is available.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 08/08/2025 08:23PM

The incorrect authentication URL was mistakenly used in version 6.8.1, this was corrected in version 6.8.2.

MONITORING 10 days ago - at 08/08/2025 11:31AM

The fix has been released in iOS version 6.8.2 of Mitel One.

IDENTIFIED 10 days ago - at 08/08/2025 10:53AM

We have identified the issue and are working on a fix.

INVESTIGATING 10 days ago - at 08/08/2025 10:31AM

Currently there is an issue with the authentication in the iOS version of Mitel One version 6.8.1.
Please DO NOT UPGRADE to this build, a new build will be released as soon as possible that will fix this issue.
A further update to this will be posted once this new build is available.

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