Outage in Mitel

Issue with Tunnel service causing connection errors

Resolved Major

March 20, 2026 - Started about 2 months ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

Mitel's Tunnel service experienced a major outage lasting 67.9 hours due to a temporary capacity issue that caused connection errors and affected service availability during high demand periods. The root cause was identified and the service was restored, with additional safeguards implemented to prevent future occurrences.

We are aware of issues in the Tunnel service and are currently investigating.

Components affected

Mitel Tunnel

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/23/2026 01:30PM

We experienced a temporary capacity issue that affected service availability during periods of high demand. The issue has been resolved, and additional safeguards have been put in place to prevent recurrence.

MONITORING about 2 months ago - at 03/20/2026 10:09PM

The service has been restored and we will continue to monitor.

IDENTIFIED about 2 months ago - at 03/20/2026 07:50PM

The root cause has been identified, and our team is actively working on a resolution.

INVESTIGATING about 2 months ago - at 03/20/2026 05:39PM

We are aware of issues in the Tunnel service and are currently investigating.

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