Outage in Mitel
Elevated Error Rate on Notification Service in EU
Resolved MajorIncident Report
Summary AI Generated
Mitel's Notification service in the EU region experienced elevated error rates for 6.1 hours, impacting Workflow functionality and Microsoft Teams presence synchronization. The disruption was caused by an unexpected rapid spike in traffic that exceeded the service's capacity. The service was restored and the issue was fully resolved after continued monitoring.
We are aware of an elevated error rate on the Notification service in EU and are currently investigating. At this time it appears to be impacting Workflow and Microsoft Teams presence sync.
As of 10:41 EST we are seeing the services recover. We are continuing our investigation to identify the root cause.
Components affected
Mitel NotificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/04/2026 09:16PM
The issue was caused by an unexpected, rapid spike in traffic. This surge exceeded our service capacity, resulting in a temporary service disruption.
MONITORING
about 2 months ago - at 03/04/2026 05:36PM
Service has been restored, we will continue to monitor
INVESTIGATING
about 2 months ago - at 03/04/2026 03:08PM
We are aware of an elevated error rate on the Notification service in EU and are currently investigating. At this time it appears to be impacting Workflow and Microsoft Teams presence sync.
As of 10:41 EST we are seeing the services recover. We are continuing our investigation to identify the root cause.
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