Outage in Mitel

CloudLink Daemon Service Disruption for MCX/MiCC

Resolved Major

March 24, 2026 - Started 26 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

The Mitel CloudLink Daemon service went down for MCX/MiCC systems due to a failed update on March 23/24 that left the Windows service in a stopped state, affecting the Tunnel component for 26.2 hours. The issue was resolved by rolling back the CloudLink Daemon to version 1.8.66+139 and restarting the service on affected MiCC-B/MCX systems.

We are currently experiencing an issue where the CloudLink Daemon service is down for MCX/MiCC. Our engineering team has been engaged and is actively investigating it.

Components affected

Mitel Tunnel

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 03/25/2026 11:30AM

Root cause:

The update on March 23/24 wasn’t successful and left the Windows service “Mitel CloudLink Daemon” on MiCC-B systems in a stopped state.

MONITORING 26 days ago - at 03/24/2026 01:22PM

We are continuing to monitor for any further issues.

MONITORING 26 days ago - at 03/24/2026 10:32AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 26 days ago - at 03/24/2026 10:23AM

Mitel Cloudlink Daemon has been rolled back to version 1.8.66+139. Please start Mitel Cloudlink Daemon service in the affected MiCC-B/MCX.

INVESTIGATING 26 days ago - at 03/24/2026 09:23AM

We are currently experiencing an issue where the CloudLink Daemon service is down for MCX/MiCC. Our engineering team has been engaged and is actively investigating it.

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