Outage in Mitel
CloudLink Daemon - Newly setup connections for the Daemon get 'Couldn't create inventory report' error
Resolved MinorIncident Report
Summary AI Generated
MSL-hosted CloudLink Daemon connections involving an MBG component (stand-alone MBG, MiCollab, SMBC, or SVI server) failed with a "Couldn't create inventory report" error, affecting both MSL 12.2 deployments and older MSL versions. The issue impacted the CloudLink Accounts Portal and lasted approximately 310 hours. A fix was deployed via CloudLink Daemon version 1.9.15 and confirmed resolved on September 2, 2026.
This issue affects any MSL hosted Daemon that has an MBG as part of the manifest(stand-alone MBG, MiCollab, SMBC, SVI server). Any newly created connections on MSL 12.2 or upgrades to 12.2 MSL will get the 'Couldn't create inventory report' error.
A fix is being tested in our Dev cloud. This will be update when the fix is pushed to production.
Update 8/24 - We've had confirmed reports that the issue does happen on older versions of MSL. The Fix is being tested and will be posted ASAP.
Components affected
Mitel CloudLink Accounts PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/02/2026 12:30PM
This incident has been confirmed resolved.
MONITORING
21 days ago - at 08/25/2026 02:06PM
The fix has been pushed to production as part of CloudLink Daemon version 1.9.15. Manually updating to this release from the Daemon page in server manager or waiting for the next scheduled release should fix the issue.
IDENTIFIED
26 days ago - at 08/20/2026 02:34PM
This issue affects any MSL hosted Daemon that has an MBG as part of the manifest(stand-alone MBG, MiCollab, SMBC, SVI server). Any newly created connections on MSL 12.2 or upgrades to 12.2 MSL will get the 'Couldn't create inventory report' error.
A fix is being tested in our Dev cloud. This will be update when the fix is pushed to production.
Update 8/24 - We've had confirmed reports that the issue does happen on older versions of MSL. The Fix is being tested and will be posted ASAP.
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