Outage in Mitel

Major Outage at Service Provider in US East Region

Resolved Minor

October 20, 2025 - Started 7 months ago - Lasted about 14 hours
Official incident page

Incident Report

Starting at approximately 3:00 AM EST our service provider had a major outage in the US East region where our services are hosted. This impacted operations for approximately 3 hours. As of right now service has been restored and we will continue to monitor services. For more details please see here: https://health.aws.amazon.com/health/status

Components affected

Mitel Admin

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/21/2025 02:05AM

Our service provider has updated that the issue is fully resolved now and we can confirm we no longer show any impact to any of our services.

MONITORING 7 months ago - at 10/20/2025 03:55PM

There is still some degree of instability from our service provider which is resulting in some services intermittently being impacted. While the impact does not appear to last very long it continues to happen intermittently. We remain engaged with our provider and waiting for their resolution.

MONITORING 7 months ago - at 10/20/2025 12:49PM

Starting at approximately 3:00 AM EST our service provider had a major outage in the US East region where our services are hosted. This impacted operations for approximately 3 hours. As of right now service has been restored and we will continue to monitor services.

For more details please see here: https://health.aws.amazon.com/health/status

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