Outage in Mitel

CloudLink Presence Status Issues

Resolved Minor
April 30, 2025 - Started 6 months ago - Lasted about 1 month
Official incident page

Incident Report

We are aware of an issue with presence status displaying incorrectly. The issue is currently under  investigation and we will give further updates when available.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/12/2025 02:15PM

This incident has been resolved.

A change to the presence implementation inadvertently affected the Mitel One application and MiVO400 integration. This was fixed in the CloudLink Gateway release 1.4.0.01-3826.

MONITORING 5 months ago - at 05/22/2025 02:09PM

A fix has been deployed with the CloudLink Gateway release 1.4.0.01-3826 or later.

INVESTIGATING 6 months ago - at 04/30/2025 04:06PM

We are aware of an issue with presence status displaying incorrectly. The issue is currently under  investigation and we will give further updates when available.

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