Outage in Mitel
An issue in Mitel One v6.9.0 on Android prevents keypad access during active calls.
Resolved MinorIncident Report
We are aware of an issue affecting Mitel One on Android (version 6.9.0) where the keypad may not open during an active call, preventing DTMF input. Our team is actively working on a fix and will share updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 01/23/2026 07:08PM
The issue was caused by a recent OS compatibility change affecting the call-screen display. It has been resolved in Mitel One v6.9.1 on Android, now available on the Google Play Store.
MONITORING
about 2 months ago - at 01/22/2026 04:10PM
The in‑call keypad issue on Android has been fixed. Users are advised to update to Mitel One v6.9.1, now available on the Google Play Store.
IDENTIFIED
about 2 months ago - at 01/22/2026 11:32AM
The root cause has been identified, and our team is actively working on a resolution.
INVESTIGATING
about 2 months ago - at 01/21/2026 05:28PM
We are aware of an issue affecting Mitel One on Android (version 6.9.0) where the keypad may not open during an active call, preventing DTMF input. Our team is actively working on a fix and will share updates as they become available.
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