Outage in MoEngage

Few APIs are failing with 5xx

Resolved Major
May 26, 2023 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have found some issue with our infrastructure causing APIs to get 5xx. Regret the inconvenience caused.
Components affected
MoEngage Data Processing MoEngage In-app & On-site Messaging MoEngage One-time & Periodic Campaigns - Email MoEngage One-time & Periodic Campaigns - Connectors MoEngage One-time & Periodic Campaigns - Mobile Push & Web Push MoEngage One-time & Periodic Campaigns - SMS
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/26/2023 07:28AM

The issue is resolved now , all the apis are behaving normally .
We apologize for the inconvenience caused, and our team has already taken preventive steps to avoid any such issues in future.

MONITORING 11 months ago - at 05/26/2023 07:22AM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 05/26/2023 06:52AM

The issue was with few infrastructure components we have fixed the same . Few services related to data processing, In-app & On-site Messaging and Web personalisation got affected. We will be monitoring for some more time
We apologize for the inconvenience caused

INVESTIGATING 11 months ago - at 05/26/2023 06:37AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/26/2023 06:31AM

We have found some issue with our infrastructure causing APIs to get 5xx.
Regret the inconvenience caused.

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