Outage in MoEngage

[Dashboard-01] Delay in processing User Imports uploaded from the dashboard.

Resolved Minor
October 23, 2023 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Hi there, We are experiencing a delay in processing the data uploaded using Import Users from the dashboard. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage
Components affected
MoEngage User Imports
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/23/2023 12:43PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 10/23/2023 11:25AM

Hi there,

We are experiencing a delay in processing the data uploaded using Import Users from the dashboard.

All the Smart Trigger campaigns and Flows would continue to work as they normally do.

We are working on this to resolve at the earliest. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard.

Please reach out to support@moengage.com in case of any queries.

Thanks,
Team MoEngage

Latest MoEngage outages

[Dashboard-03] Segmentation and Campaign Sending affected - 3 months ago
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[Dashboard-02] Maintenance on the user property data in the Segmentation module - 6 months ago
[DC-01, DC-03]Delay in S3 Exports - 7 months ago
[Dashboard-02] - Delay in processing Flows - 7 months ago

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