Outage in MoEngage

[Dashboard-03] Segmentation and Campaign Sending affected

Resolved Minor
February 09, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

[DC-03] We have identified an issue where some segmentation queries are failing and a few one-time and periodic campaigns are delayed by 30 minutes. Our team is working on fixing the issue. We will keep you posted.
Components affected
MoEngage One-time & Periodic Campaigns - SMS MoEngage One-time & Periodic Campaigns - Mobile Push & Web Push MoEngage One-time & Periodic Campaigns - Email MoEngage Analytics (Analyze Capabilities) MoEngage Segmentation
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/09/2024 08:34AM

All the systems are back to normal. The incident started at 6.50 AM GMT and was resolved by 8:30 AM GMT. During this time, a few campaigns were delayed, and segmentation and Analytics capabilities weren't available.

We apologize for the inconvenience caused. We will take some time to do a proper RCA on this issue and take some preventive steps to avoid these kinds of incidents in the future.

IDENTIFIED 3 months ago - at 02/09/2024 08:09AM

Few campaigns have started going out as expected now. We have preferred restoring campaign services to ensure they run on time. Segmentation and Analytics capabilities will be restored after we ensure that all the scheduled and current campaigns work as expected.
Once all the current campaigns are executed, we will start executing pending campaigns.

IDENTIFIED 3 months ago - at 02/09/2024 07:43AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 02/09/2024 07:34AM

[DC-03] We have identified an issue where some segmentation queries are failing and a few one-time and periodic campaigns are delayed by 30 minutes. Our team is working on fixing the issue. We will keep you posted.

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