Outage in MoEngage

[Dashboard-01] Delay in Event Processing in Segmentation, Analytics, and User Profile for some accounts

Resolved Minor
November 17, 2023 - Started 6 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Hi there, We are experiencing a delay of an hour or so in processing the events for some accounts. Queries run on segmentation and analytics may not reflect the most recent data. All the Smart Trigger campaigns and Flows would continue to work as they normally do. We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard. Please reach out to support@moengage.com in case of any queries. Thanks, Team MoEngage
Components affected
MoEngage User Imports MoEngage Data APIs MoEngage Analytics (Analyze Capabilities) MoEngage Segmentation
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/17/2023 04:34PM

This incident has been resolved.

MONITORING 6 months ago - at 11/17/2023 12:58PM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING 6 months ago - at 11/17/2023 12:31PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 11/17/2023 10:57AM

Hi there,

We are experiencing a delay of an hour or so in processing the events for some accounts. Queries run on segmentation and analytics may not reflect the most recent data.

All the Smart Trigger campaigns and Flows would continue to work as they normally do.

We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard.

Please reach out to support@moengage.com in case of any queries.

Thanks,
Team MoEngage

Latest MoEngage outages

[Dashboard-03] Segmentation and Campaign Sending affected - 3 months ago
[Dashboard-02] Maintenance on the user property data in the Segmentation module - 6 months ago
[Dashboard-01] Delay in processing User Imports uploaded from the dashboard. - 6 months ago
[DC-01, DC-03]Delay in S3 Exports - 7 months ago
[Dashboard-02] - Delay in processing Flows - 7 months ago

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