Outage in Ocean Insights

Disruption in Tracking Service (NA Region)

Resolved Minor
March 25, 2024 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Need to monitor Ocean Insights outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Ocean Insights, and never miss an outage again.
Start Free Trial

Outage Details

Dear Valued Customer, We are experiencing a disruption with our TRACKING service for AIR, FTL and LTL. Users might not be able to create locations from Location Management UI or see the position updates of shipments for FTL, LTL and AIR. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Krunal Engineer, Customer Support
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2024 04:42PM

Dear Valued Customer,

As per our monitoring, this issue stands completely resolved.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Krunal
Engineer, Customer Support

MONITORING about 1 month ago - at 03/25/2024 11:59AM

Dear valued Customer,

Our engineering team has fixed this issue and Tracking services are now operational. We will continue to monitor the situation and provide you with the final update on priority.

Best regards,
Krunal
Engineer, Customer Support

INVESTIGATING about 1 month ago - at 03/25/2024 10:46AM

Dear Valued Customer,

We are experiencing a disruption with our TRACKING service for AIR, FTL and LTL. Users might not be able to create locations from Location Management UI or see the position updates of shipments for FTL, LTL and AIR. The Impact is limited to the NA Region. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Krunal
Engineer, Customer Support

Latest Ocean Insights outages

CMA CGM - Eventhub delay in sending events - about 18 hours ago
Disruption in shipment creation and tracking for Last mile. - 1 day ago
CMA CGM - Eventhub delay in sending events - 2 days ago
Movement Shareable Link asking Customers for Login - 4 days ago
Delay in push of updates for ocean shipments - 5 days ago

The easiest way to monitor Ocean Insights and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3154 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE