Outage in Octopus Deploy

Octopus.com pages (signin/docs/downloads etc.) are returning 404 errors for some users

Resolved Major
January 25, 2023 - 6 days ago - Lasted 1 day
Official incident page

Details

We are currently investigating this issue.
Updates ( sorted recent to last )
RESOLVED at 01/26/2023 03:44PM

This incident has been resolved.

MONITORING at 01/26/2023 03:07PM

Our upstream provider has applied a fix that should resolve this issue. We are continuing to monitor this on our side. If you are continuing to see 404 errors navigating to parts of Octopus.com (sign-in, documentation, blog etc.), please contact [email protected]

IDENTIFIED at 01/26/2023 12:38PM

Mitigations didn't hold. We're back to investigating new options. Signin / docs and blog are still impacted.

MONITORING at 01/26/2023 11:07AM

**Advice**: go to www.octopus.com (your browser cache will be in your way), and try incognito/private browsing. We are 302 redirecting from octopus.com to www.octopus.com and are seeing signs of improved availability for impacted systems /signin /docs /blog Northcentral US may still experience a partial outage depending on how your traffic is routed. Most regions should be healthy or just experience some degraded performance. The only impact to Octopus Cloud is the log in capabilities.

IDENTIFIED at 01/26/2023 04:19AM

We have identified a cause of this incident and are working to remediate.

INVESTIGATING at 01/25/2023 10:59PM

We have escalated with our Cloud provider and are working with them to resolve. Further updates will be posted when they are available.

INVESTIGATING at 01/25/2023 09:36PM

We are continuing to investigate and have escalated internally to specialist engineers for additional support. Further updates will be posted when they are available.

INVESTIGATING at 01/25/2023 06:32PM

We currently believe that this is only affecting certain geographical locations and their related CDN endpoints. We are continuing to investigate and have engaged our CDN provider for further assistance/investigation. Further updates will be posted when they are available.

INVESTIGATING at 01/25/2023 05:22PM

We are continuing to investigate this issue

INVESTIGATING at 01/25/2023 03:41PM

We are currently investigating this issue.

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