Outage in One.com

Issues with Webmail

Resolved Major
April 14, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with [Webmail], causing error messages WebmailServerError: connect ECONNREFUSED Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 18:45 CEST
Components affected
One.com Mail services
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/14/2023 06:05PM

Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

MONITORING about 1 year ago - at 04/14/2023 05:47PM

We are still monitoring the situation.

Next update no later than 20:15 CEST

MONITORING about 1 year ago - at 04/14/2023 05:15PM

We are monitoring the situation for any more issues.

Next update no later than 19:45 CEST.

MONITORING about 1 year ago - at 04/14/2023 04:52PM

We are now starting to see improvements and some customers have already regained access to Webmail.

Next update no later than 19:15 CEST.

INVESTIGATING about 1 year ago - at 04/14/2023 03:46PM

We are currently experiencing issues with [Webmail], causing error messages WebmailServerError: connect ECONNREFUSED

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 18:45 CEST

Latest One.com outages

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