Outage in Onfido

Delays in check processing

Resolved Minor
February 12, 2024 - Started 3 months ago - Lasted 26 minutes
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Onfido Facial Similarity Onfido Document Verification Onfido Document Verification Onfido Facial Similarity Onfido Facial Similarity Onfido Document Verification
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/12/2024 05:02AM

This issue has been resolved and we've applied a fix. We expect to complete the remaining delayed checks in the next 45 minutes or so. We apologize for any inconvenience this has caused.

MONITORING 3 months ago - at 02/12/2024 04:43AM

We are monitoring.

INVESTIGATING 3 months ago - at 02/12/2024 04:39AM

We are currently investigating this issue.

Latest Onfido outages

webhook delivery degradation - about 2 months ago
Known Faces Degraded request times - 2 months ago
Unable to create checks in EU - 2 months ago
Increased latency on check processing - 2 months ago
Identity report with increased TaT for USA jurisdiction - 3 months ago

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