Pagely Status

Resolved Atomic Control Panel - Elevated Response Times

Pagely Engineers are currently investigating elevated response times for interactions within the Atomic Control Panel. This does not relate to the performance of your actual hosting service. Certain interactions within Atomic, such as loading different sections or performing searches, may be performing inconsistently or returning error messages for exceeding timeouts. We will update this page as progress is made.

Resolved International traffic into the Sydney datacenter network connectivity issues

Internal monitoring has alerted us to network connectivity issue in the Sydney region, that our Operations team is working to resolve. Some international visitor requests outside of Australia into the Sydney region may be impacted while this is ongoing. Visitor requests within Australia should not be impacted at this time. Apologies on the disruption and a further update will be posted shortly.

Resolved Slack Outage

Due to the widespread Slack outage, customers will be unable to access their private Slack support channels to interact with Pagely support. Live chat and Atomic support tickets are still functioning as normal.

Resolved RDS connectivity issue on p20-aurora-2 shared RDS

Internal monitoring has alerted to an issue on a shared RDS (p20-aurora-2) that our Operations team is working to resolve. This appears to be related to a bug on the Amazon RDS service. We are currently working to bring up a new RDS cluster from a recent point in time to send traffic to it. Some customer sites, particularly uncached traffic requests, may be impacted while this is ongoing. Apologies on the disruption and a further update will be posted shortly.

Resolved CI/CD Integrations failing due to AWS us-east-1 outage

Deployments and Log viewing of CI/CD integrations are currently failing The CI/CD Integration system relies cloudwatch, which is currently having an outage https://status.aws.amazon.com/

Resolved DNS lookup delays in the US-EAST-1 Region

Amazon Web Services reported about DNS lookup failures in the US-EAST-1 Region since 2:11 AM PDT. Pagely customer websites located in Virginia region could notice an increased response time. Amazon is already implementing a mitigation to the increased DNS resolution in a single Availability Zone in the US-EAST-1 Region

Resolved Cloudflare outage

Cloudflare appears to be having an outage. We are unable to load the main page from several locations and client sites using Cloudflare are reporting down. Cloudflare has not yet posted an update on their status page: https://www.cloudflarestatus.com/ Customers using Cloudflare may experience their sites being down at this time. Pagely hosting is unaffected however there may be a partial outage of the ticket system and control panel.

Resolved Information For Pagely Customers regarding "Let's Encrypt - Revoking certain certificates on March 4"

Our team has been investigating a matter relating to Let's Encrypt that was disclosed earlier today. The problem discovered by Let's Encrypt potentially affects anyone using certs issued by Let's Encrypt, not just websites running on Pagely. Pagely's customers can provision free Let's Encrypt certificates using our Atomic Control Panel. We have been assessing whether any of those certificates provisioned by our system will be revoked on March 4, 2020. We are happy to report that the very small number of Let's Encrypt certificates for our customers found on the affected list have already been identified and steps have been taken to force a renewal on those certificates, or will be corrected within the next few hours before revocations start happening. More information about this issue can be found on: - The Status page for Let's Encrypt: https://status.io/pages/incident/55957a99e800baa4470002da/5e5e9b5b144d9304c0e602c7 - The Let's Encrypt Community Forums: https://community.letsencrypt.org/t/revoking-certain-certificates-on-march-4/114864 We encourage all website owners to review the above links and check any other sites you do not have under Pagely, and take the appropriate steps to renew the affected certs. Just to reiterate, Pagely is already taking care of this verification and correction process on your behalf for sites hosted here. This incident will be kept open until we are fully satisfied with our assessment and corrective steps.

Resolved Intermittent connectivity on Atomic dashboard

We have identified a recent update has caused errors when accessing the Atomic dashboard. Our development team is investigating. Please note this does not affect any customer facing websites.