Pagero Online - Error 550 for documents sent via e-mail distribution

This issue is now considered to be resolved.

For reference, please note that 550 errors are not tied exclusively to this incident, they are usually related to issues on the recipient's end. If you find similar issues upon trying to send your documents via e-mail, consider checking the situation first directly with your trading partner.

We would like to apologize for any inconvenience this may have caused.

If you have any questions, please contact our Support team

We have been able to confirm that most documents that originally failed in delivery when being sent via email distribution due to a 550 error have been correctly sent to the recipient after they were resent in our platform.

Please note that 550 errors can also take place due to issues on the recipient's end, so if the issue persists after reprocessing the document, consider checking the situation with your trading partner directly. If after reviewing the situation with them, you still find this problem, contact our Support team.

We’re still investigating the issue and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

We’re currently investigating reports of an increase in the amount of documents that are failing to be delivered via email distribution due to a 550 error code.

This issue was identified on April 2nd, 2024, at 09:21h CEST, and we are currently working on identifying the cause behind this situation.

We apologize for any inconvenience this may cause, we will make sure to provide updates as soon as new information becomes available.

If you have any questions, please contact our Support team