Delay in the reception of Clearance Responses - KSA/ZATCA

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.


If you have any questions, please contact our Support team

The majority of documents have received their corresponding application responses successfully, and the KSA flow is generally behaving as expected. The rest of the documents should be processed shortly.

We are in constant contact with our partner, Masters India, to evaluate the situation and we are actively monitoring the document flow.

Once again, we apologize for the inconveniences caused.  We will get back to you as soon as we have further updates

Our partner Masters India was able to identify the potential issue affecting the KSA flow and they will be deploying a fix to this as soon as possible. Delays will still be experienced. Rest assured, We're actively monitoring the situation and will share updates promptly.

Thank you again for your patience.

We continue to liaise with our partner MastersIndia to resolve the delays in the KSA flow, while closely monitoring the case.

We apologise for the problems caused.

We are still closely monitoring the KSA flow and we are in communication with our Clearance Partner, MastersIndia, to ascertain the cause of the delay.

We apologize for any inconvenience caused.

We’re in contact with our Clearance Partner MastersIndia to confirm the reason why this delay has taken place. We are monitoring the flow closely.
Apologies for any inconvenience caused, we will post new updates as soon as we learn anything more.

We experiencing minor delays in the KSA flow and we are in communication with our Clearance Partner, MastersIndia. We are closely monitoring the flow.

We apologize for any inconvenience caused.