Outage in Pagero

Pagero Online E-banking - Missing reconciliation reports from Swedbank

Resolved Minor
April 10, 2024 - Started 22 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We’re currently working on an identified issue related to missing reconciliation reports and status update for sent documents to and from Swedbank. The issue was identified 2024-04-09 16:00 This impact our e-banking customers who send files to and receive files from Swedbank in ISO20022 format. We are working together with Swedbank to solve this issue. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
Components affected
Pagero Online
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/10/2024 08:24AM

The issue has now been resolved and services are available and working as normal. All files that were missing have now been received and processed. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

INVESTIGATING 22 days ago - at 04/10/2024 06:42AM

We’re currently working on an identified issue related to missing reconciliation reports and status update for sent documents to and from Swedbank.
The issue was identified 2024-04-09 16:00

This impact our e-banking customers who send files to and receive files from Swedbank in ISO20022 format.
We are working together with Swedbank to solve this issue.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

Latest Pagero outages

Pagero Online - Delay in Processing Files - about 6 hours ago
Sogei not sending Receipts /App Responses - 16 days ago
Pagero Online - Error 550 for documents sent via e-mail distribution - 29 days ago
Pagero E-banking - Issue with communication to Swedbank - about 2 months ago
Delay in the reception of Clearance Responses - KSA/ZATCA - about 2 months ago

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