Outage in Palo Alto Networks

Upcoming Certificate Upgrade for ADEM customers

Resolved Maintenance
March 24, 2022 - Started about 2 years ago - Lasted 5 months
Official incident page

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Outage Details

The certificates and the chain used for GlobalProtect App Log Collection and ADEM expires on June 3, 2022. If you are a current ADEM customer, please be sure to renew the certificates for GlobalProtect App Log Collection and ADEM after April 20, 2022 but before June 3, 2022. Once the certificate is renewed between April 20th and June 3rd, existing ADEM end points will continue to work as expected, however new endpoints will require an upgrade to GP 5.2.11. If you renew the certificates on or before April 20, 2022, you will still get the old certificates which will expire on June 3, 2022. If you do not renew the certificates before June 3, 2022, new and existing clients will not be able to connect to the ADEM and GP app log collection service. Live community article
Components affected
Palo Alto Networks EMEA-Switzerland Palo Alto Networks Americas-Ecuador Palo Alto Networks Americas-Argentina Palo Alto Networks EMEA-France North Palo Alto Networks EMEA-France South Palo Alto Networks EMEA-Germany North Palo Alto Networks APAC-Singapore Palo Alto Networks EMEA-Netherlands South Palo Alto Networks EMEA-Romania Palo Alto Networks EMEA-Denmark Palo Alto Networks Americas-Brazil South (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-Canada Central Palo Alto Networks EMEA-Israel Palo Alto Networks APAC-Singapore (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-UK Palo Alto Networks EMEA-Slovenia Palo Alto Networks EMEA-Slovakia Palo Alto Networks Americas-Mexico Central Palo Alto Networks Americas-Peru Palo Alto Networks Americas-US East Palo Alto Networks APAC-India West Palo Alto Networks APAC-Indonesia Palo Alto Networks APAC-Japan Central Palo Alto Networks APAC-Japan South Palo Alto Networks APAC-Malaysia Palo Alto Networks APAC-Myanmar Palo Alto Networks APAC-New Zealand Palo Alto Networks Americas-Canada East Palo Alto Networks EMEA-South Africa West Palo Alto Networks EMEA-Kuwait Palo Alto Networks EMEA-Saudi Arabia Palo Alto Networks EMEA-Turkey Palo Alto Networks EMEA-United Arab Emirates Palo Alto Networks Americas-Canada West Palo Alto Networks Americas-US West Palo Alto Networks APAC-Bangladesh Palo Alto Networks APAC-South Korea Palo Alto Networks EMEA-UK (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Monaco Palo Alto Networks EMEA-Sweden Palo Alto Networks APAC-Australia Southeast (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-India West (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Ireland Palo Alto Networks Americas-Brazil Central Palo Alto Networks Americas-Mexico West Palo Alto Networks Americas-Paraguay Palo Alto Networks Americas-US Central Palo Alto Networks Americas-US Northeast Palo Alto Networks Americas-US Southwest Palo Alto Networks EMEA-Ireland (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-Canada East (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-US Central (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-US East (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Netherlands Central Palo Alto Networks Americas-Brazil East Palo Alto Networks Americas-Costa Rica Palo Alto Networks EMEA-Russia Central Palo Alto Networks APAC-Taiwan Palo Alto Networks Americas-US Northwest Palo Alto Networks Americas-US South Palo Alto Networks Americas-US Southeast Palo Alto Networks Americas-Venezuela Palo Alto Networks APAC-Australia East Palo Alto Networks APAC-Australia South Palo Alto Networks EMEA-Austria Palo Alto Networks EMEA-Bulgaria Palo Alto Networks EMEA-Croatia Palo Alto Networks EMEA-Finland Palo Alto Networks EMEA-Germany Central Palo Alto Networks EMEA-Germany South Palo Alto Networks EMEA-Hungary Palo Alto Networks EMEA-Lithuania Palo Alto Networks EMEA-Luxembourg Palo Alto Networks EMEA-Moldova Palo Alto Networks EMEA-Poland Palo Alto Networks EMEA-Russia Northwest Palo Alto Networks Americas-Bolivia Palo Alto Networks APAC-Australia Southeast Palo Alto Networks APAC-Cambodia Palo Alto Networks APAC-Hong Kong Palo Alto Networks APAC-India North Palo Alto Networks APAC-Pakistan South Palo Alto Networks APAC-Pakistan West Palo Alto Networks APAC-Papua New Guinea Palo Alto Networks APAC-Philippines Palo Alto Networks APAC-Thailand Palo Alto Networks APAC-Vietnam Palo Alto Networks EMEA-Andorra Palo Alto Networks EMEA-Spain Central Palo Alto Networks EMEA-Spain East Palo Alto Networks EMEA-Ukraine Palo Alto Networks EMEA-Uzbekistan Palo Alto Networks EMEA-Kenya Palo Alto Networks EMEA-Nigeria Palo Alto Networks EMEA-Egypt Palo Alto Networks EMEA-South Africa Central Palo Alto Networks Americas-US Northwest (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-US West (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-Japan Central (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-South Korea (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-France North (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Germany Central (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-India South Palo Alto Networks Americas-Chile Palo Alto Networks Americas-Panama Palo Alto Networks Americas-Colombia Palo Alto Networks EMEA-Jordan Palo Alto Networks EMEA-Czech Republic Palo Alto Networks EMEA-Norway Palo Alto Networks Americas-Brazil South Palo Alto Networks EMEA-Belarus Palo Alto Networks EMEA-Portugal Palo Alto Networks EMEA-Belgium Palo Alto Networks EMEA-Italy Palo Alto Networks EMEA-Liechtenstein Palo Alto Networks EMEA-Greece
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/24/2022 08:44PM

The certificates and the chain used for GlobalProtect App Log Collection and ADEM expires on June 3, 2022. If you are a current ADEM customer, please be sure to renew the certificates for GlobalProtect App Log Collection and ADEM after April 20, 2022 but before June 3, 2022. Once the certificate is renewed between April 20th and June 3rd, existing ADEM end points will continue to work as expected, however new endpoints will require an upgrade to GP 5.2.11. If you renew the certificates on or before April 20, 2022, you will still get the old certificates which will expire on June 3, 2022. If you do not renew the certificates before June 3, 2022, new and existing clients will not be able to connect to the ADEM and GP app log collection service.

Live community article

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