Outage in Palo Alto Networks
Cloud NGFW AWS UI Display
Resolved MinorIncident Report
We’ve identified a compatibility issue stemming from a recent AWS update to the boto3 library. This new boto3 version is incompatible with the older botocore version currently used in our deployments.
Customer Impact
There’s no impact on ongoing traffic, and all backend Cloud NGFW instances remain healthy.
However, you might observe an incorrect status display in the UI related to two specific scenarios:
When adding a new Availability Zone (AZ), the firewall status might incorrectly show “UPDATING” in the UI.
The firewall status might incorrectly show “CREATING” in the UI.
Please note, this issue is affecting less than 10% of our total firewalls.
We’re actively working to resolve this and will provide another update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/02/2025 10:53PM
We have applied fix to the identified issue. Users can connect to AWS console.
IDENTIFIED
9 months ago - at 07/29/2025 06:08PM
We’ve identified a compatibility issue stemming from a recent AWS update to the boto3 library. This new boto3 version is incompatible with the older botocore version currently used in our deployments.
Customer Impact
There’s no impact on ongoing traffic, and all backend Cloud NGFW instances remain healthy.
However, you might observe an incorrect status display in the UI related to two specific scenarios:
When adding a new Availability Zone (AZ), the firewall status might incorrectly show “UPDATING” in the UI.
The firewall status might incorrectly show “CREATING” in the UI.
Please note, this issue is affecting less than 10% of our total firewalls.
We’re actively working to resolve this and will provide another update as soon as we have more information.
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