Outage in Palo Alto Networks

Cloud NGFW AWS UI Display

Minor
July 29, 2025 - Started 5 days ago
Official incident page

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Outage Details

We’ve identified a compatibility issue stemming from a recent AWS update to the boto3 library. This new boto3 version is incompatible with the older botocore version currently used in our deployments. Customer Impact There’s no impact on ongoing traffic, and all backend Cloud NGFW instances remain healthy. However, you might observe an incorrect status display in the UI related to two specific scenarios: When adding a new Availability Zone (AZ), the firewall status might incorrectly show “UPDATING” in the UI. The firewall status might incorrectly show “CREATING” in the UI. Please note, this issue is affecting less than 10% of our total firewalls. We’re actively working to resolve this and will provide another update as soon as we have more information.
Latest Updates ( sorted recent to last )
IDENTIFIED 5 days ago - at 07/29/2025 06:08PM

We’ve identified a compatibility issue stemming from a recent AWS update to the boto3 library. This new boto3 version is incompatible with the older botocore version currently used in our deployments.
Customer Impact
There’s no impact on ongoing traffic, and all backend Cloud NGFW instances remain healthy.
However, you might observe an incorrect status display in the UI related to two specific scenarios:
When adding a new Availability Zone (AZ), the firewall status might incorrectly show “UPDATING” in the UI.
The firewall status might incorrectly show “CREATING” in the UI.
Please note, this issue is affecting less than 10% of our total firewalls.
We’re actively working to resolve this and will provide another update as soon as we have more information.

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