Outage in Pardot

Production Environment Service Degradation

Resolved Minor
June 22, 2022 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

The Salesforce Technology team has identified a performance degradation affecting a subset of our customers within our production environment. This issue began on 06/22/2022 at 4AM UTC . Users can access the Pardot service during this degradation period, but some functionality may be unavailable or running at less than optimal levels. We’re investigating the issue and an update will be provided as soon as we have more information.
Components affected
Pardot Web Application
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/23/2022 12:16AM

The Salesforce Technology team has identified a performance degradation affecting a subset of our customers within our production environment. This issue began on 06/22/2022 at 4AM UTC . Users can access the Pardot service during this degradation period, but some functionality may be unavailable or running at less than optimal levels.

A fix has been determined and is being implemented.

Further updates will be provided when new information is received.

IDENTIFIED almost 2 years ago - at 06/22/2022 09:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/22/2022 08:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 06/22/2022 08:53PM

The Salesforce Technology team has identified a performance degradation affecting a subset of our customers within our production environment. This issue began on 06/22/2022 at 4AM UTC . Users can access the Pardot service during this degradation period, but some functionality may be unavailable or running at less than optimal levels.

We’re investigating the issue and an update will be provided as soon as we have more information.

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