Outage in PayTrace

Connectivity issues with AWS (Amazon Web Services)

Resolved Major
December 15, 2021 - Started over 2 years ago - Lasted 3 months
Official incident page

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Outage Details

We currently identified reports of connectivity issues with AWS (Amazon Web Services). Transaction processing may be affected for merchants, as well as the ability to navigate through the gateway. This has impacted the Virtual Terminal, Processing Platforms as well as many other companies using their service. We have confirmed with one of our Processors that the issues they are experiencing are as a result of the AWS issue as well. We are continuing to work with them to assist in any way to gather more information, but unfortunately do not have an ETA at this time as to when the connectivity will be restored.
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 12/15/2021 04:12PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 12/15/2021 04:12PM

We currently identified reports of connectivity issues with AWS (Amazon Web Services). Transaction processing may be affected for merchants, as well as the ability to navigate through the gateway. This has impacted the Virtual Terminal, Processing Platforms as well as many other companies using their service. We have confirmed with one of our Processors that the issues they are experiencing are as a result of the AWS issue as well. We are continuing to work with them to assist in any way to gather more information, but unfortunately do not have an ETA at this time as to when the connectivity will be restored.

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