Outage in PayU Latam

Degradation with Payment ACH - PSE in COLOMBIA

Resolved Major
April 16, 2024 - Started 17 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 18:50 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR and INACTIVE_PAYMENT_PROVIDER which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/16/2024 01:12AM

Dear Customer,



Since the 19:30 GMT - 5 the problem has been solved, ACH - PSE in COLOMBIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 17 days ago - at 04/16/2024 12:12AM

Dear Customer



Since 18:50 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR and INACTIVE_PAYMENT_PROVIDER which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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