Outage in PBS Public

Apple ID Login Error on PBS.org

Resolved Minor
February 06, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

Users who sign into PBS through Apple ID are currently encountering an error message: "We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly." Users who try signing in with Apple ID will encounter this error message after submitting their personal Apple ID credentials. Users will not be able to sign in with Apple ID until this issue is resolved, but other login methods are functioning. We suspect the error is due to a recent update made by Apple that's affecting our account services partner, but we are still investigating. This issue is high-priority. Please subscribe to this page for future updates related to this issue.
Components affected
PBS Public PBS Account
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/08/2024 02:32PM

This incident has been resolved, and users signing in with Apple ID can log in without issue.

INVESTIGATING 3 months ago - at 02/06/2024 09:47PM

Users who sign into PBS through Apple ID are currently encountering an error message: "We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly."

Users who try signing in with Apple ID will encounter this error message after submitting their personal Apple ID credentials. Users will not be able to sign in with Apple ID until this issue is resolved, but other login methods are functioning.

We suspect the error is due to a recent update made by Apple that's affecting our account services partner, but we are still investigating.

This issue is high-priority. Please subscribe to this page for future updates related to this issue.

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