Outage in Pexip

Intermittent Microsoft Teams CVI and Cloud OTJ failures

Resolved Minor
January 25, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are observing call stability issues for a Microsoft Teams CVI calls going through Tokyo. Our Team is currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/25/2023 01:32PM

No further issues have been observed or reported and all systems are operational at this time.

MONITORING about 1 year ago - at 01/25/2023 12:12PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 01/25/2023 10:10AM

Microsoft has identified a network routing change caused impact to the service and has rolled back the change. Pexip engineering will continue monitoring to further verify.

INVESTIGATING about 1 year ago - at 01/25/2023 08:52AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/25/2023 08:42AM

The issue affects the Teams CVI and One-Touch Join services and it is currently being investigated by Microsoft under: MO502273 - Users may be unable to access multiple Microsoft 365 services

INVESTIGATING about 1 year ago - at 01/25/2023 08:18AM

We are now seeing the issue spread across APAC, our Team is still looking into it.

INVESTIGATING about 1 year ago - at 01/25/2023 08:03AM

We are observing call stability issues for a Microsoft Teams CVI calls going through Tokyo. Our Team is currently investigating the issue.

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